Door

Pro Tips:

• Not able to find the name you’re looking for?

  • Ask the guest if they used the CFA app and if yes, what name is on the CFA app.

  • Check Mobile Thru queue, maybe they were not successful with scanning in the ML.

  •  Ask over the headset: “Do any of my runners have the order for _______, they are at the door.

  • Check the Dine in shelf to see if they accidentally placed a mobile dine in order.

• The most important part of door is anticipating the next car. Always be looking at your screen and the next car coming to you to ensure you can have the guests order ready in hand if possible.

• Whenever there are no runners the door is allowed to hand out orders at the door unless the guests order is not ready, in which case the door will pull that guest to the blue pole.

• If a guest at the blue pole is having to wait longer than 30 seconds for their order, pull them to VIP so that the blue pole can be utilized for shorter orders.

• Communicate with guests about expected wait time for big orders and park them in VIP 1 or 2. 

• Make sure to have great core 4 when interacting with guests, this means sharing a smile, making eye contact, speaking with a friendly tone, and saying my pleasure. Always use a guests name when interacting with them, such as “I’ll meet you at the blue pole Mr. Smith!” Additionally, always say “see you tomorrow” as guests are leaving.

• Door is the main troubleshooter. This means you are solving any order accuracy issues, ringing in missing items, calling out iPads on mistakes, grabbing sauces and printing receipts. Door has this responsibility so that runners can continue to run bags.

• Pay attention to the runners and coach on:

  • Core 4

  • “See you tomorrow!”

  • Closing gaps before they hand out bags

  • Pulling cars out behind the yellow crosswalk

  • Passing bags and drinks out with both hands

• If there is no sauce position and no runners, the door is responsible for getting sauces prepped.